Privacy Policy

This policy explains how we collect information, what we use the information about you for, the basis on which we collect it and your rights.

The information we hold is collected and managed by the following companies – Moore Finance Limited – collect your information from you, from credit reference agencies and from brokers / introducers / suppliers;

The company’s registered office is Daresbury Point, Greenwood Drive, Runcorn, Cheshire, WA7 1UP. The Date Parotection Officer for the company can be contacted on 01928 597740 or by email: info@moorefinance.com

Moore Finance Limited oversees all of the data management to ensure compliance with this policy and the data protection rules.

THE PERSONAL INFORMATION WE COLLECT AND HOLD

We collect the following information from you or your representative:

  • Your name
  • Details of your business / employment
  • Your address
  • Your date of birth
  • Your financial information
  • Your email address
  • Telephone number (s)
  • Credit reference Agency personal search
HOW WE USE AND DISCLOSURE PERSONAL INFORMATION

We and third parties may use your personal data for the following purposes:

Providing you with a personalized service, which may be part of your application to consider finance options or part of any finance arrangements.

To create your account and to identify you – you agree to this as part of your agreement to use our services.

To seek funding for our provision of credit to you or to obtain credit for you we may provide your information to third parties who will consider funding the application – this is part of your application and without this we cannot provide access to credit.

To consider an application for credit and providing information to Credit Reference Agencies or Fraud Prevention Agencies. The use of this information may leave a credit footprint from the required checks – this is part of your application for credit.

Providing and administering the contracts we provide you – this is part of the provision of the contract to you.

Providing you with information about promotions, products and services we offer – if you have consented to receive such information and not opted out – see below.

Sharing your Data with third party organisations who offer products or services we feel may be of interest to you – this is only done with your consent.

We will use your data in considering applications for and providing any credit. We may share this information with third parties when necessary to provide the service. The information is all used so we can carry out our obligations or rights under these contracts with you. We use your personal information when providing services to:

  • Consider an application
  • Administer your product
  • Deal with any queries or meet any requirements of our regulators – this is a legal obligation on us
  • Assess your creditworthiness and whether you can afford to take the product
  • Prevent criminal activity, fraud or money laundering
  • Manage your account
  • Trace and recover debts
  • Ensure any offers provided to you are appropriate to your circumstances.

Where we process your data, it is subject to our strict internal policy requirements as well as the Data Protection regulations.

CREDIT REFERENCE AGENCIES

In order to process an application we will perform credit and identity checks on you with one or more credit reference agencies (“CRA‘s”). We may also make periodic searches at CRA’s to manage your account with us.

To do this we will supply your personal information to CRA’s and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRA’s will supply to us both public including the electoral register) and shared credit, financial situation and financial history information and fraud prevention.

We will continue to exchange information about you with CRA’s while you have a relationship with us. We will also inform CRA’s about your settled accounts. If you borrow and do not repay in full and on time, CRA’s will record this outstanding debt. This information may be supplied to other organisations by CRA’s.

When CRA’s receive a search from us they will place a search footprint on your credit file that may be seen by other lenders.

If you are making a joint application, or tell us that you have a spouse or financial associate, we will link your records together, so you should discuss this with them, and share this information with them, before lodging an application. CRA’s will also link your records together and these links will remain on your files until such time as you or your partner successfully files for a disassociation with the CRA’s to break that link.

The identities of the CRA’s, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRA’s are explained in more detail at www.experian.co.uk or www.creditsafe.co.uk

HOW LONG WILL WE HOLD YOUR PERSONAL INFORMATION

We will hold the personal information we use to meet the requirements of our agreements with you for the period of those agreements and any further period afterwards that we need for regulatory or other legal reasons (such as to defend any claims). This will usually mean that we will hold information for seven years after an agreement ends. We will remove any personal information we do not need when we no longer need it.

Where we have personal information which you have consented for us to use we will hold it for a the period the consent remains in place and any other period we need for regulatory or legal other legal reasons. You may remove your consent at any time.

WWe will delete any information about you we no longer need. Please see below in relation to your rights to have data erased, rectified or for you to access it and for you to object to any processing or to transfer it.

YOUR RIGHTS

You have a number of rights in relation to your personal information. These are –

  • The right to confirm if we are using data about you and to access details about what we are using and how;
  • The right to lodge a complaint with the Information Commissioners Office;
  • The right to request we rectify any inaccurate data corrected or to have data, that is incomplete for the purpose we hold it, completed;
  • The right to be forgotten. Which is the right to ask us to delete information about you and if it is appropriate to do so, we will do;
  • The right to restrict what we do with data in specific circumstances, including where the accuracy of the data is contested, processing is unlawful but you do not want us to erase the data of if we only need the data to meet legal requirements;
  • The right to receive the data we hold about you in a format you can use to transfer the data electronically elsewhere.

You are also able to withdraw any consent you have provided for us to use your data at any time. This is opting out and the process is set our below.

OPTING OUT

You can opt out by unsubscribing from the benefits communication you receive.

GENERAL

Your privacy and data protection is very important to us and we comply with all aspects of the Data Protection legislation and ensure that any third parties we engae do so. You can find out more about your rights to data from the Information Commissioners Office.

Some data processing may occur in other parts of the European Union (“EU”) or outside the EU. Wherever data is processed your rights under the Data Protection Regulations will be met and we will ensure that any agreement to process your data ensures this also gives you rights in the unlikely event of any security breach.

CONTACT US

If you have any query relating to your personal information, you can email us at info@moorefinance.com

(Please note that because of the insecure nature of emails we cannot accept any responsibility for data lost or intercepted in transit)

Or write to us at:

The Data Protection Officer, Moore Finance Limited, Daresbury Point, Greenwood Drive, Runcorn, Cheshire WA7 1UP

Telephone 01928 597740

 


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